OptiCommerce Connect: Bristol

09:30 - 10:30	Arrival, Refreshments and Networking with Sponsors Enjoy coffee and pastries on arrival. Take this time to explore the exhibitor area, meet our sponsors and see the latest technology and services available to optical practices. It’s also a relaxed opportunity to connect with peers before the sessions begin.
10:30 - 10:45	Welcome and Overview of the Day Emma Craigon, Sales Executive, will set the scene for the event. She’ll outline the day’s agenda and explain how each session links together around three themes: acquiring new customers, retaining them and using technology to improve practice performance.
10:45 - 11:15	Acquisition - How to Win New Customers (Part 1) Richard Bentley, Customer Success Manager, will focus on the first steps of customer acquisition. He will share insights on digital campaigns that consistently deliver new patients, what channels provide the best value and how to turn early interest into actual bookings. Expect practical tips that you can put into action immediately.
11:15 - 11:30	Exclusive Sponsor Presentation One of our partners will showcase how their solution is helping optical practices expand and improve patient experience. This short session is designed to give you practical examples of innovation in action.
11:30 - 12:00	Breakaway Slot - Explore your Opportunities with Sponsors A chance to stretch your legs, grab refreshments, and talk with sponsors about how their products and services could support your practice.
12:00 - 12:30	Exclusive Sponsor Presentation Another partner will share their perspective on the challenges and opportunities facing today’s optical practices, with a focus on practical solutions that deliver results.
12:30 - 13:00	Acquisition - How to Win New Customers (Part 2) Building on the first session, Chris Mantle, Head of Digital Marketing, will look at how to scale your marketing. He’ll cover advanced tactics such as multi-channel campaigns, optimising paid search and social for better returns and building a consistent pipeline of new patients.
13:00 - 14:00	Lunch and Networking Take a break and enjoy lunch. This is also a valuable time to continue conversations with speakers, peers and sponsors in a more informal setting.
14:00 - 14:30	Practice Management Software & Marketing Emma Craigon will explore how practice management systems and marketing can work together. She will show how better integration improves efficiency, provides richer patient data and supports marketing campaigns that directly improve business results. Real examples will demonstrate the difference technology can make.
14:30 - 15:10	Retention: How to Keep and Grow Customer Value Paul Clare, Co-Founder of OptiCommerce, will lead this session on patient retention. He will share proven ways to increase loyalty, communicate more effectively, and keep patients coming back. The session will also explore how to identify opportunities for upselling and cross-selling, turning existing patients into long-term advocates.
15:10 - 15:20	Q&A Session Open the floor to questions. This is your chance to get direct answers from the speakers and share thoughts on the day’s topics.
15:20 - 15:30	Afternoon Coffee and Networking Recharge with refreshments, meet more exhibitors and take the opportunity to ask follow-up questions from earlier presentations.
15:30 - 16:30	CPD Session with HOYA
16:30 - 17:30	Digital Audit Review with Team The Ocuco team will close the day with a hands-on digital audit. This session will help you review your current online performance, highlight gaps and opportunities and leave you with clear actions to strengthen your digital strategy.